SHIPPING & RETURNS
SHIPPING POLICY
Welcome to Wax & Twine's Shipping Policy! We are dedicated to delivering your natural soy wax candles with care and efficiency. Our shipping methods are designed to ensure that your order reaches you in perfect condition. We strive to keep our packaging eco-friendly and cost-effective, so you can enjoy your candles guilt-free. Your trust is important to us, and we are committed to making your shopping experience seamless and reliable.
Have a question about our shipping methods or costs? Feel free to reach out to us. Your satisfaction is our priority, and we are here to address any concerns you may have.
RETURN & EXCHANGE POLICY
Thank you for shopping with us! We take great care in ensuring that every product we offer is of the highest quality. As part of our commitment to providing the best experience for our customers, we kindly ask you to carefully review your purchase before completing your order.
Please note:
All sales are final. We do not accept returns or offer refunds on any products. However, if you receive a damaged or defective item, please contact us within 5 days of receiving your order, and we will gladly assist you in resolving the issue.
We appreciate your understanding and encourage you to reach out to us if you have any questions before making your purchase. Our customer service team is always happy to help!